Below are answers to some commonly asked questions about hourly and live-in home care services. If you have any other questions, or would like more information, click here to contact Abcor Home Health.
Q: What are home care services?
In-home care services are medical and non-medical services that are intended to assist clients with activities of daily living (ADLs), which would include but are not limited to: nursing, therapy, activities of daily living support, personal care, medication reminding, housekeeping services, personal laundry, cooking, shopping, assistance in getting to and from appointments, maintenance of household records and companionship.
Q: Who is my caregiver?
Your caregiver comes from our pool of professionally selected, screened, trained, supervised, and frequently licensed skilled care workers. These individuals perform personal care and household duties for clients who have difficulty performing activities of daily living (ADLs) and instrumental activities of daily living (IADLs). Nurses and therapists are also available for any medical needs that may arise.
Q: How quickly can Abcor Home Health start services?
Home care services can be started within a 48 hour period or even the same day that services are requested to attend to high acuity cases.
Q: How can I start services?
Contact Abcor Home Health at 847-670-8268. Our agency staff will conduct your free of charge home safety evaluation and comprehensive assessment. After that, each client will be encouraged to participate in the caregiver selection process. As soon as the client approves a caregiver, home care services will be started.
Q: How do caregivers get reimbursed for hours worked?
Caregivers are employees of Abcor Home Health which means agency staff handles all billing, payroll, taxes, insurance and supervision of field staff. This ensures that the burden on families is reduced even further!
Q: What happens if my caregiver gets sick or has a personal emergency?
Abcor Home Health’s supervisor will utilize the field staff database to select a substitute caregiver based on the client’s preferences and needs.
Q: Does Abcor Home Health provide caregivers for clients residing in nursing homes or assisted living facilities?
Absolutely, yes! Agency caregivers can attend to elderly clients’ long term care needs regardless of the client’s place of residence. Generally, assisted living facilities do not provide 24 hour around-the-clock supervision, which means additional services are sometimes necessary in the assisted living facility. This is a great benefit included in our private pay in-home care services.
Q: What are ADLs and IADLs?
Activities of Daily Living (ADLs) are routine activities that people perform everyday without needing assistance. There are six basic ADLs: eating, bathing, dressing, toileting, transferring (walking) and continence. An individual’s ability to perform ADLs is important in order to determine what type of long term care and coverage the individual needs. Instrumental Activities of Daily Living (IADLs) are the skills necessary to live independently, such as the ability to use a telephone, shop for groceries, handle finances, perform housekeeping tasks, prepare meals, and take medications.
Q: What is home care?
Home care provides seniors with one-on-one assistance in the comfort of their own home. This enables them to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.
Q: What’s unique about the service provided by home care assistance?
Emphasis on providing long term care from one caregiver ensures consistent quality of care. We’ve also found that increased familiarity with the caregiver leads to more peace of mind on the part of the client.
Q: What is the difference between live-in care, 24/7 care, and hourly care?
With our live-in care service, a caregiver comes and stays around the clock, ready to assist with all activities of daily living. Live-in does not mean move-in. Abcor Home Health caregivers only bring a small bag for their daily needs. All they require is a quiet place in the home where they can sleep in the evenings. This ensures that our caregivers are fully rested and alert the following day. 24/7 care provides service for those seniors who require close supervision at all times and is billed hourly. This is often used in conjunction with live-in care. Hourly care is also available for three or more consecutive hours or longer.
Q: How do the costs compare between live-in and hourly service?
Our hourly billing is always at a fixed hourly rate, no matter the time of day or day of the week (some limited exceptions apply). Hourly care is available for a minimum of three consecutive hours. Live-in service can be provided for as little as 1 day a week. Our flat rate and no hidden fee policies make home care services easy to budget for without surprises.
Q: Do you have a service contract I have to sign?
There is a voluntary private pay service contract with Abcor Home Health that can be terminated by a customer without any termination fees. That means you can use our services for only as long as you need and with 100% satisfaction.
Q: What does it mean when you say lifestyle care?
By remaining in their homes, seniors are able to maintain the lifestyle they have been accustomed to enjoying throughout their life. Keeping all their possessions and familiar surroundings, home care clients are able to visit the same stores, restaurants, neighbors, and parks they already know.
Q: How do you supervise caregivers?
Before beginning care, we create a schedule and a plan of care that covers all aspects of the appropriate home care and give the assignment to the caregiver. A case manager at Abcor Home Health makes regular home visits to ensure that all care is adequate and he/she can make changes as needed.
Q: Home care assistance caregivers are great. Do you put them in places besides seniors’ homes?
Yes. We can visit seniors anywhere they need care. During hospital stays, our hospital sitters can provide round-the-clock companionship and monitoring for safety. Many residents of facilities also hire Abcor Home Health caregivers to provide the personal one-on-one attention they need and deserve.
We can even accompany seniors on vacations, enabling them to travel in safety and freedom.
Q: What areas of care do caregivers specialize in?
Our extensive roster of skilled caregivers specialize in cases including but not limited to:
- Alzheimer’s disease
- Parkinson’s disease
- Strokes and Neurology
Our “We Will Be There” service guarantee – Abcor’s automated time reporting system requires that caregivers check-in and check-out for appointments from a home phone. If they don’t, our case manager is notified immediately. In the event that a caregiver is delayed, your home care assistance case manager will find a suitable replacement right away.
These are answers to just a few of the most commonly asked questions asked by prospective clients. Please feel free to call or email us if you have any additional questions about our company, our services or home care in general. Better yet, contact us now to for a free assessment of your home care needs!