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Homecare Supervisor (Spanish Speaking)

 The Homecare Supervisor is responsible for the following:

  • Accepting Cases from the Illinois Department on Aging (CCU) and Illinois Department of Human Services, affiliated programs with ABCOR and Private Sources.
  • Monitoring provision of services according to authorized client’s Plan of Care
  • Monitoring active and on hold clients for status changes
  • Preparing service calendars
  • Answering phones assisting clients with questions
  • Inactivating Field Staff/Training Field Staff
  • Monitor field staff compliance with mandatory in-service training sessions
  • Providing input to annual homemaker’s / CNA performance evaluations
  • Providing Homemakers / CNA with schedule, monitoring receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care, monitoring required documentation (timesheets) to support units of service requested for reimbursement shall be retained in paper and submitted to billing department
  • Provide emotional support and encouragement to clients and homemakers
  • Assisting with in-service training
  • Weekly face-to-face or over the phone homemaker conferences
  • Supervise field staff compliance with timesheets, EVV and attendance
  • Processing field staff VMR’s for billing / Payroll purposes
  • Acting as liaison between client homemaker / CNA and the CCU
  • Developing appropriate skills and attitudes on the part of the homemaker to enable the homemaker to best serve customers.
  • Maintain client personal files by documenting client contact and activities related to client services in the client’s file.
  • Give reports daily activity to the Homecare Manager
  • Participate in daily office staff conferences discussing and learning important points in case management.
  • Assist Homecare Manager and Administrator in the office projects.
  • Update client’s and field staff schedules
  • Inform homecare aid of the new client assessments over the phone or in person
  • Conference and coordination of care with other agencies and facilities present in the clients care
  • Initiating and / or participating in client staffing discussions with the CCU’s case manager
  • Providing input to the CCU’s case manager on the services that are needed for each client as a result of conferences with the homecare aid or in-home visits.
  • Resolve family-client conflicts
  • Prepare written report for each active case monthly
  • Maintain POC Compliance % of > 90%
  • Quarterly review participation by preparing reviewing reports, planning preparing and documenting contact and quarterly face-to-face conferences with each assigned homecare aid.
  • Quality assurance program participation by making and documenting semi-annual in home supervisory visits to the client’s home to monitor implementation of clients authorized plan of care for each assigned homecare aide.
  • Monitor EVV date in Santrax on daily bases to ensure the compliance for homemakers calling in and out.
  • Document all communications in Santrax and Generations pertaining to homemakers schedules and call in and out.

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Home Care Assistance is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, sex, age, handicap, marital status, sexual orientation, physical or mental disability, pregnancy, military status, or any other basis prohibited by law.

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